FAQ
Welcome to Butterfly Moon Pendants' online fashion boutique! Placing an order is simple and easy. You can browse through our delightful collection of handmade necklaces and select your favorite design. Once you've made your choice, just add the necklace to your cart and proceed to checkout. We accept various payment options to ensure a smooth and secure transaction process. Your order will be carefully packaged and shipped to your doorstep with love and care.
At Butterfly Moon Pendants, we prioritize the security of your online transactions. Our website provides secure ordering and multiple payment options, giving you peace of mind while making your purchase. In the unlikely event that you need to return a necklace, our hassle-free returns and refunds policy ensures that you have a satisfying shopping experience with us. For more details about how we handle your information, please refer to our privacy policy to understand how we respect and protect your privacy.
🌎 Do You Ship Internationally?
Yes! We proudly ship to Australia, Canada, France, Germany, Ireland, Japan, Netherlands, New Zealand, Singapore, and the United Kingdom from the United States. We currently support shipping to Canada, the United Kingdom, Australia, Germany, and several other countries. If you don’t see your location at checkout, please contact us and we’ll do our best to accommodate you.
💵 How Much Does International Shipping Cost?
Shipping costs vary depending on the destination and the weight of your order. Below is a general guide. Final rates are shown at checkout.
🚚 How Long Will My Order Take?
US Orders: 3–5 business days
Rest of World: 10–21 business days
(Please note: delays may occur due to customs or local postal service speed.)
🛃 Will I Be Charged Customs Duties or Taxes?
International orders may be subject to local import duties or taxes upon arrival. These fees are the responsibility of the buyer and are not included in our shipping costs.
📬 Can I Track My Order?
Yes! Tracking details will be emailed to you once your order ships. Some international carriers may have limited tracking updates depending on your location.
International Shipping
We proudly offer international shipping from the United States! Currently, we ship to Canada, Australia, France, Germany, Ireland, Japan, Netherlands, New Zealand, Singapore, and the United Kingdom.
International shipping rates are calculated at checkout based on your location and the weight of your order. Most small items (like jewelry) ship in lightweight packaging to keep costs low.
Please note that delivery times may vary by country and carrier, and your order may be subject to customs duties or import taxes, which are the responsibility of the buyer.
Need help or don’t see your country listed? Feel free to contact us and we’ll do our best to assist!
📦 Shipping Policy – Butterfly Moon Pendants
At Butterfly Moon Pendants, we’re proud to ship our handmade heart necklaces, butterfly necklaces, and other small treasures to customers across the globe. Below you’ll find all the important information about shipping rates, delivery timelines, and policies.
🌎 Where We Ship
We ship from the United States to the following destinations:
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🇺🇸 United States
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🇨🇦 Canada
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🇬🇧 United Kingdom
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🇦🇺 Australia
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🇩🇪 Germany
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🌍 France, Ireland, Japan, Netherlands, New Zealand, Singapore,
If your country isn’t listed, feel free to contact us at [your email] — we’ll do our best to accommodate you!
💌 Shipping Rates
We offer simple, flat-rate shipping based on your location:
United States$4.00 Free shipping for orders over $21.00
Rest of World$11.00 Free shipping for orders over $43.00
Shipping charges will be calculated and displayed at checkout.
⏳ Processing & Delivery Times
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Processing Time: 1–3 business days
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US Delivery: 3–5 business days
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International Delivery: 10–21 business days (varies by country)
Please note: Customs delays may occur. Buyers are responsible for any customs or import taxes that may apply.
📬 Tracking
All orders include tracking. You’ll receive an email with tracking information once your order has shipped.
❓ Questions?
If you have questions about your order, feel free to reach out via our Contact Page or email us directly at butterflymoonpendants@gmail.com.
🔄 Returns & Exchanges Policy – Butterfly Moon Pendants
At Butterfly Moon Pendants, every piece — from our handmade heart necklaces to our butterfly and moon designs — is made with care and intention. We want you to love your jewelry as much as we love creating it. If something isn’t quite right, here’s how we can help.
✅ What Can Be Returned or Exchanged?
We gladly accept returns or exchanges on the following:
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Unworn, undamaged items
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Items returned within 14 days of delivery
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Original packaging must be included
Not eligible for return:
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Custom or personalized orders
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Sale or clearance items
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Gift cards
🔁 How to Request a Return or Exchange
To begin your return or exchange, please:
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Email us at [your email address] within 14 days of delivery
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Include your order number and reason for the return
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Wait for confirmation before sending your item back
Once we approve the return, we’ll provide return instructions. Buyers are responsible for return shipping costs unless the item arrived damaged or defective.
💵 Refunds
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Once we receive the returned item in its original condition, we will process your refund to the original payment method within 5–7 business days.
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Shipping charges are non-refundable unless the return is due to our error.
📦 Damaged or Incorrect Items
If your flower necklace, moon necklace, or any other item arrives damaged or isn’t what you ordered, please reach out within 7 days of delivery. We’ll make it right as quickly as possible.
🛍 Need Help?
Questions? Concerns? Reach out anytime at butterflymoonpendants@gmail.com or via our Contact Page. We’re here for you.
Thank you for shopping small and supporting a special-needs family. Your order helps keep our dream — and handmade jewelry — alive and thriving. 💫
📝 Terms & Conditions – Butterfly Moon Pendants
Welcome to ButterflyMoonPendants.com. By using our site and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Overview
Butterfly Moon Pendants is a U.S.-based small business offering handmade jewelry, including heart necklaces, butterfly necklaces, moon necklaces, and more. All items are made with care and may feature slight natural variations due to the handmade nature of each piece.
2. Orders & Payment
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All prices are listed in USD.
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We accept secure payments through major credit cards and PayPal.
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Full payment is required at the time of purchase.
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We reserve the right to cancel or refuse any order for any reason, including suspected fraud or stock limitations.
3. Shipping
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We ship within the U.S. and to select international destinations.
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Shipping times may vary depending on location. We are not responsible for delays due to customs, holidays, or postal service issues.
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Buyers are responsible for any customs or import taxes that may apply.
4. Returns & Exchanges
Please refer to our full Returns & Exchanges Policy.
5. Product Descriptions
We strive to provide accurate descriptions and photographs of each product. However, due to variations in lighting and screen settings, the actual color or detail may differ slightly.
6. Intellectual Property
All content on this website — including images, designs, branding, product names, and descriptions — is the property of Butterfly Moon Pendants. You may not use or reproduce any part of this site without written permission.
7. Limitation of Liability
Butterfly Moon Pendants is not liable for any direct or indirect damages that may result from using our site or products, including allergic reactions, lost packages, or misuse of jewelry.
8. Changes to These Terms
We reserve the right to update or modify these terms at any time. Changes will be posted on this page.
🔒 Privacy Policy – Butterfly Moon Pendants
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit or shop at ButterflyMoonPendants.com.
1. Information We Collect
When you place an order or subscribe to our email list, we may collect:
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Your name, email address, and shipping address
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Payment details (securely processed by our payment providers)
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Order history
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IP address and browser/device data (via cookies or analytics)
2. How We Use Your Information
We use your information to:
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Process and ship your orders
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Communicate with you about your order or inquiries
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Send occasional email updates if you subscribe
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Improve our site and customer experience
We do not sell, rent, or share your personal information with third parties, except as required to process orders (e.g., shipping carriers, payment processors).
3. Cookies
This site uses cookies to help remember your preferences and track how the site is used. You can disable cookies in your browser settings.
4. Security
We take your security seriously. Your information is encrypted and stored securely, and our site is protected with HTTPS.
5. Third-Party Links
Our site may include links to third-party websites. We are not responsible for their content or privacy practices.
6. Your Rights
You may request to view, update, or delete your personal data at any time by contacting us at [your email address].
7. Updates to This Policy
We may update this policy as needed. Changes will be posted on this page with the revised date.
Thank you for supporting a small, handmade jewelry business created by a mother and son duo. 💜 Your trust and support mean everything to us.
⚠️ Disclaimer – Butterfly Moon Pendants
At Butterfly Moon Pendants, we take pride in handcrafting unique jewelry with love, intention, and care. However, we want to be transparent about what to expect when shopping with us.
1. Handmade Product Disclaimer
Each necklace and pendant is handmade, which means no two pieces are ever exactly alike. Slight variations in color, shape, texture, or charm placement are normal — and part of what makes your item truly one-of-a-kind.
We celebrate these small differences as a hallmark of our craft and not as defects.
2. Jewelry Safety and Wear
Our products are designed for occasional, decorative use and are not intended to be worn 24/7. Please:
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Remove jewelry before showering, swimming, or sleeping.
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Avoid direct contact with perfumes, lotions, and chemicals.
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Keep items out of reach of small children and pets, as some pieces may pose a choking hazard.
By purchasing from Butterfly Moon Pendants, you agree that we are not responsible for injury or damage resulting from misuse of any of our products.
3. Allergy Notice
While we do our best to use skin-friendly materials, some individuals may be sensitive to metals or finishes used in jewelry. If you have known metal allergies or sensitivities, please reach out before ordering. We are not responsible for allergic reactions.
4. Intended Use
Products from this site are intended for personal use or gift-giving only. Resale of our items without written permission is not permitted.
5. Limitation of Liability
We make every effort to ensure the accuracy of product descriptions, photos, and prices. However, we are not liable for:
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Typographical errors
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Shipping delays beyond our control
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Lost or stolen packages after shipment has been marked as delivered
By using this website and purchasing from Butterfly Moon Pendants, you accept this disclaimer and all other listed policies.